What to do if my account is locked? December 21, 2018 12:35 Updated Use the reset password to unlock your account. Related articles How do I change the registered email address or the phone number associated with my account? After submitting the documents, I did not receive the Successfully Updated KYC message. Shall I submit the documents again? How do I register and sign up as a new user? My KYC has been approved and i have enabled the MFA , but i am not able to see the deposit address option on the Exchange page? Why I am not able to update my bank details on KYC screen?